345wim Privacy Policy

This Privacy Policy describes how 345wim collects, uses and protects the personal information of players who register and use the platform. 345wim is an online gaming and sports betting platform serving adult players in Pakistan. All transactions on the platform are denominated in PKR and processed through local payment channels including JazzCash, Easypaisa and Raast.

By creating an account on 345wim, you acknowledge that you have read and understood this policy and consent to the collection and use of your data as described here. This policy works alongside the 345wim Terms and Conditions, which governs the overall relationship between you and the platform.

If anything in this policy is unclear or you have a question that is not addressed here, the support team is available to help — contact details are in Section 13 below.

345wim collects personal data through three main channels: information you provide directly during registration and account use, information generated automatically as you interact with the platform, and information received from payment processors when you make deposits or withdrawals.

345wim does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or political opinions. If verification documents contain such information incidentally — such as religious denomination on a CNIC — that information is not recorded or processed beyond the verification process itself.

Every piece of data 345wim collects is used for a specific purpose. We do not collect information speculatively or hold data that has no operational use. The main purposes for which your data is used are:

• Account management — creating and maintaining your player account, storing your balance and transaction history, and providing access to all platform features.
• Identity and age verification — confirming that you are at least 18 years old and that the information provided at registration is accurate before withdrawals are processed.
• Payment processing — facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported channels.
• Fraud prevention and security — detecting unusual account activity, identifying potential multi-accounting and protecting the platform from financial abuse.
• Customer support — responding to queries, resolving disputes and processing account requests using your account and transaction history.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players interact with the Sports Betting, Live Casino, Bingo and Fish Games sections and to improve the experience.
• Responsible gaming — monitoring for signs of problematic play patterns in accordance with responsible gaming obligations, and facilitating deposit limits and self-exclusion tools.
• Marketing communications — sending promotional offers, bonus notifications and event-specific updates to players who have opted in. See Section 11 for opt-out information.

When you deposit or withdraw via JazzCash, Easypaisa, Raast or another supported method, 345wim receives transaction confirmation data from the payment processor. This includes the transaction reference number, amount, timestamp and the mobile wallet account identifier associated with the payment.

345wim does not store complete payment credentials such as full mobile banking PINs or card numbers. Payment authentication happens directly through your mobile wallet app or bank interface — 345wim receives only the outcome confirmation and the minimum transaction data required to credit or debit your account correctly.

• Mobile wallet account references are stored only for the purpose of matching withdrawals to verified payment methods.
• Transaction data is retained as part of your account history for the period described in Section 7.
• Financial transaction data is never shared with third-party advertisers or used for profiling beyond fraud detection.
• If a deposit fails or a transaction is flagged by the payment processor, 345wim may receive error code data to assist with resolving the issue.

345wim does not sell your personal data to third parties. Data is shared with external organisations only where it is operationally necessary and only to the extent required for the specific purpose. The categories of third parties who may receive data from 345wim are:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the payment information required to process your PKR deposits and withdrawals.
• Identity verification services — where automated age and identity checks are used, a third-party verification provider may process your identification documents under a data processing agreement with 345wim.
• Fraud and security technology providers — platforms that assist with detecting multi-accounting, abnormal betting patterns or suspicious financial activity may process anonymised or pseudonymised data.
• Game content providers — third-party game studios supplying Live Casino, Fish Games or Bingo titles may receive session data necessary for game functionality under the terms of their platform integration agreements.
• Legal authorities — if required by applicable law or in response to a legitimate legal request, 345wim may disclose account information. 345wim will inform the player where legally permissible before complying with such requests.

All third-party partners who process data on behalf of 345wim are required to maintain appropriate data security standards and are prohibited from using the data for purposes beyond those specified in their agreement with 345wim.

345wim uses cookies and similar tracking technologies to maintain your login session, remember your preferences and understand how different sections of the platform are used. Cookies are small text files stored on your device — they do not contain your full personal information and cannot access your device files or contacts.

• Essential cookies — required for the platform to function. These maintain your logged-in session and keep your account secure. They cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences such as language settings, preferred Sports market view and notification configuration between sessions.
• Analytics cookies — collect anonymised information about how pages are navigated, which games are most visited and where players spend time. This data is used to improve the platform and is not linked to individual identities.
• Marketing cookies — only active if you have opted in to personalised promotions. These help tailor bonus offers to your activity patterns on the platform.

You can manage or disable non-essential cookies through your browser settings. Note that disabling all cookies may affect platform functionality, particularly session maintenance and game loading.

345wim retains personal data for as long as your account is active and for a defined period after account closure. Retention periods are based on operational necessity and compliance requirements.

• Active account data is retained for the lifetime of the account plus a minimum of five years after account closure.
• Financial transaction records — including PKR deposits and withdrawals via JazzCash, Easypaisa and Raast — are retained for a minimum of five years for audit and fraud investigation purposes.
• Identity verification documents are retained for the period required by applicable anti-money laundering obligations, typically five to seven years from the date of verification.
• Marketing preference data is retained until you withdraw consent or close your account.
• Analytics data in anonymised, aggregated form may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer needed and its retention period has expired, 345wim securely deletes or anonymises it so that it can no longer be linked to your identity.

345wim takes data security seriously and applies technical and organisational safeguards proportionate to the sensitivity of the information held. The main security measures in place include:

• Encryption of data in transit using HTTPS/TLS across all platform connections.
• Encryption of stored personal and financial data on servers.
• Role-based access controls ensuring that only staff with a specific operational need can access personal data.
• Automated monitoring for unusual account access patterns including logins from new devices or IP addresses.
• Regular security assessments of platform infrastructure.

Despite these measures, no internet-based platform can guarantee 100% security against all threats. In the event of a data breach that poses a significant risk to players' rights, 345wim will notify affected players as quickly as reasonably practicable after the breach is identified.

You have a number of rights regarding the personal data 345wim holds about you. These rights can be exercised by contacting the support team using the details in Section 13.

345wim is strictly an adults-only platform. Persons under 18 years of age are not permitted to register, deposit funds or play on the platform. 345wim does not knowingly collect personal data from minors.

If it is found that a player account belongs to or has been used by a person under the age of 18, that account will be closed immediately and all funds — including any winnings — will be held while the circumstances are reviewed. Where a minor has been able to access the platform using an adult's account credentials, 345wim will work with the account holder to resolve the situation appropriately.

345wim sends promotional messages — such as bonus notifications, PSL season offers, reload promotions and VIP program updates — only to players who have explicitly opted in to receive them. These communications are delivered via the mobile number or contact channel associated with your account.

• Opting in to marketing is voluntary and can be done during registration or later in account settings.
• You can withdraw your consent and opt out of all marketing communications at any time through account settings.
• Opting out of marketing does not affect essential service communications — you will still receive notifications about account security, transaction confirmations and support responses.
• Marketing data is not shared with third-party advertisers outside the 345wim platform.

345wim may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law or improvements in data protection practices. When significant changes are made, registered players will be notified via the contact details on their account before the updated policy takes effect.

The updated policy date is shown at the top of this page. If you continue using 345wim after an updated policy has been published and you have received notification, your continued use is taken as acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

For questions about this Privacy Policy, to exercise your data rights or to report a privacy concern, contact the 345wim support team. Support operates during Pakistan Standard Time hours and responds to data-related requests as a priority.

When submitting a data access, correction or deletion request, please include your registered account username and a brief description of your request. Requests are processed within a reasonable timeframe — typically within a few business days for standard queries and slightly longer for complex data requests that require deeper investigation.

The support team can be reached through the live chat feature available when logged into your 345wim account, or at the support email address shown in the website footer. For privacy-specific requests, mentioning "Data Privacy Request" in your message helps route it to the right person faster.

All data-related requests are logged internally and handled with confidentiality. 345wim does not share information about data requests with third parties except as required by law.