345wim FAQ — Your Questions, Answered

You must be 18 years old or above to create an account and play on 345wim. Date of birth is collected at registration and identity verification including CNIC is required before your first withdrawal is processed.

No. One mobile number, one CNIC and one account per person. Creating multiple accounts is a breach of the terms and conditions and will result in all accounts being suspended. If you have lost access to your account, use the forgot-password reset or contact support — they can restore legitimate access without you needing to open a second account.

On the Login page, tap "Forgot your password?" and enter your registered mobile number. An OTP is sent to that number. Enter the code, then set a new password. Your balance, bet history and bonuses are not affected. The reset takes about a minute.

CNIC verification is not required to deposit or play. It is required before your first withdrawal is processed — a one-time step. Getting it done early saves delays when you want to cash out. Have your CNIC ready in your account settings when you first log in.

Log in and go to the Deposit section. Choose your preferred method — JazzCash, Easypaisa, Raast, Bank Transfer or card — enter the PKR amount and confirm. JazzCash and Easypaisa deposits typically appear in your balance within a few minutes. Full details are on the Deposit page.

345wim supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and mobile wallets — all in PKR. No international currency conversion is involved. JazzCash and Easypaisa are the most popular methods among Pakistan players due to their speed and convenience.

Minimum deposit amounts vary slightly by payment method and are displayed on the Deposit screen before you confirm. Generally, mobile wallet deposits have lower minimums than bank transfers. Check the Deposit page for the current minimums per method.

First, refresh the page and wait a few minutes — JazzCash and Easypaisa transactions can occasionally take a little longer during busy periods. If the balance has not updated within 15 minutes, contact support via live chat with your transaction reference number. The team can track the payment and credit your account once confirmed.

345wim does not charge a platform fee on deposits. Any transaction charges from your payment provider — for example, JazzCash service fees on transfers — are set by the provider and outside 345wim's control. The amount credited to your account is always the amount confirmed on the deposit screen.

Log in, go to the Withdrawal section, select your method — JazzCash, Easypaisa, bank account or card — enter the PKR amount and confirm. Complete CNIC verification first if you have not done it yet. Once approved, mobile wallet withdrawals are typically processed within 15 minutes. See the Withdrawal page for full details.

JazzCash and Easypaisa withdrawals are typically processed within 15 minutes of approval. Bank transfers and Raast take longer — usually the same business day but potentially up to 24 hours. Withdrawal times can occasionally be longer during weekends or public holidays.

Common reasons include incomplete CNIC verification, unmet bonus wagering requirements on funds you are trying to withdraw, or a mismatch between the account name and the payment method name. Check your account status and bonus balance first. If everything looks correct and the withdrawal is still pending after several hours, contact support with the request reference number.

Minimum and maximum withdrawal amounts are shown on the Withdrawal page per payment method. Minimums ensure the transaction is worth processing for both parties. If you need to withdraw an amount outside the displayed range, contact support to discuss your options.

New players receive a 100% match bonus on their first PKR deposit — automatically credited, no promo code needed. If you deposit PKR 3,000, you receive PKR 3,000 in bonus credit giving you PKR 6,000 total to play with. The bonus has a wagering requirement before it converts to withdrawable cash — full terms are on the Promotions page.

A wagering requirement means you need to place bets totalling a certain multiple of the bonus amount before the bonus converts to real withdrawable PKR. For example, a 20x wagering requirement on a PKR 2,000 bonus means you need to bet PKR 40,000 in total before that bonus money becomes withdrawable. Your real-money deposit is always yours to withdraw regardless of the bonus status.

Yes. Bonus credit on 345wim can be used across Sports, Live Casino, Bingo and Fish Games. Some promotions are product-specific — check the individual bonus terms on the Promotions page to confirm which products are eligible for the particular offer you are using.

Bonuses have expiry dates. If the wagering requirement is not completed before the expiry date, the bonus and any winnings from it are removed. Expiry timelines are shown on the Promotions page and in your account bonus section. If you believe a bonus was removed in error, contact support with the bonus reference.

345wim covers Pakistan Super League (PSL), T20 internationals, ODI series, Test matches, the ICC World Cup and other major cricket tournaments. Markets are updated in real time and include match winner, top batsman, top bowler, total runs, live in-play options and more. Visit the Sports page to see current markets.

In-play betting lets you place bets on a match that is already in progress. Odds update continuously as the game unfolds — so if a wicket falls during a PSL innings, for example, the odds on the batting team immediately shift. It is more dynamic than pre-match betting and popular for cricket where the game can swing quickly.

Yes. In addition to cricket, 345wim offers Football markets covering major leagues and international fixtures, as well as Esports betting. Cricket remains the primary focus for Pakistan players but the Sports section has full multi-sport coverage. Check the Sports page for what is currently available.

The Live Casino section features Baccarat, Roulette, Blackjack and Andar Bahar streamed live with real dealers. Tables are open 24 hours a day. PKR stakes are applied directly from your account balance. See the full game list on the Live Casino page.

Bingo rooms run continuously with players competing for prizes from a shared prize pool — you buy cards, numbers are drawn and prizes are awarded automatically. Fish Games are skill-influenced shooting games where you target fish for PKR rewards, with different fish worth different amounts. Both are designed for casual shorter sessions. Visit the Bingo and Fish Games pages for details.

Yes. The Live Casino is fully optimised for mobile browsers on Android and iOS. A stable internet connection — 4G or WiFi — is recommended for smooth live-stream performance. No app download is required; the platform works through any mobile browser.

Log in and go to Account Settings, then Responsible Gaming. You can set daily, weekly or monthly PKR deposit limits. Limits take effect immediately. To increase a limit, a mandatory waiting period applies — this prevents impulsive increases during a losing session. Full guidance is on the Responsible Gaming page.

Self-exclusion temporarily suspends your ability to deposit, play or claim bonuses for a set period — from one month upwards. During exclusion, promotional messages are stopped and re-registration is blocked. Your existing PKR balance remains available for withdrawal. Activate it from Account Settings without needing to contact support.

345wim uses SSL encryption on all connections and does not store full payment credentials in plain text. Your JazzCash or Easypaisa number is associated with your verified account. Never share your 345wim password with anyone — support staff will never ask for it. If you notice suspicious account activity, contact support immediately.